LETTERS

Somehow, the “exquisite” service at the Resort at Pelican Hill eluded my wife and me during a recent weekend stay [“So Cal, So Classy,” Jan. 4]. Much of the staff is youthful and well-meaning but poorly trained. Valet parking attendants had a difficult time communicating the check-in process and the procedure to drive to the bungalows. The young bellman neglected to advise that you need to contact housekeeping to have the room made up, which was quite a surprise upon returning late in the afternoon.

I would say the Irvine Co. Resort Properties needs to take a big page out of the Four Seasons’ book in managing a luxury resort. Meanwhile, we’ll take the Santa Barbara Biltmore any day.

Dennis White

Pacific Palisades