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Inside the LAFD’s 911 dispatch center

The Los Angeles Fire Department dispatch center with electronic maps of the city as well as television station broadcasts on the wall behind the dispatchers on December 07, 2012. In the event of a major occurrence, the dispatchers can watch TV helicopter coverage to help broaden their understanding of the situation.

The Los Angeles Fire Department dispatch center with electronic maps of the city as well as television station broadcasts on the wall behind the dispatchers on December 07, 2012. In the event of a major occurrence, the dispatchers can watch TV helicopter coverage to help broaden their understanding of the situation.  (Bob Chamberlin / Los Angeles Times)

Inside the downtown call center where LAFD dispatchers handle 911 calls for emergency medical help.

Dispatcher Tony Porrata

Dispatcher Tony Porrata turns to talk to another dispatcher about a call.  (Bob Chamberlin / Los Angeles Times)

Mark Gilchrist

Dispatcher Mark Gilchrist stands in his specially designed wheelchair working on a call as his helper dog Calendar lies nearby.  (Bob Chamberlin / Los Angeles Times)

Metro Fire

A sign hovers over the desks of dispatchers at the Los Angeles Fire Department dispatch center.  (Bob Chamberlin / Los Angeles Times)

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Steve Bloch

Dispatcher Steve Bloch talks on the phone.  (Bob Chamberlin / Los Angeles Times)

Steve Bloch

Dispatcher Steve Bloch stands up to talk to another dispatcher about a call.  (Bob Chamberlin / Los Angeles Times)

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